Booking & Rates

• Rates are quoted in US Dollars on a per-person basis for a minimum of two (2) adults traveling together; room confirmations and rates remain subject to change until guaranteed by advance reservation

• Rates apply to Philippine passport holders with valid travel visas (if required); foreign passport holders are subject to nationality-specific surcharges

• Rates are based on standard travel dates and the lowest standard room category; during high/peak/embargo periods, peak surcharges apply, and if standard rooms are unavailable, the next room category or a similar hotel will be offered at a rate difference

• Child rates, single supplements, triple sharing, or extra bed requests are available upon request; one (1) child or infant sharing a room with only one (1) adult will be charged at the full adult rate

• Passport details, flight itineraries, and any special service requests must be submitted once the booking is guaranteed; special requests are subject to availability and additional charges upon check-in

Hotel Policies

• Standard hotel check-in is at 3:00 PM, and standard check-out is between 11:00 AM and 12:00 PM

• Guaranteed early check-in requires booking and paying for the previous night; late check-outs past 2:00 PM will automatically incur a full night's charge

• The lead guest must present a valid passport at check-in; unregistered room occupants ("sneak-ins") are strictly prohibited at the guest's own risk

• Hotels require a refundable incidental deposit upon check-in, which will be returned upon check-out

Transfers & Tours

• Airport transfers and tours operate on a shared (seat-in-coach) basis unless a private service is specified

• Guests must be in the hotel lobby at least 15 minutes prior to their scheduled pickup time for all transfers; in compliance with local laws, seatbelts must be worn at all times

• Driver waiting time at the airport is a maximum of 1 hour post-landing; late arrivals or failure to appear require guests to arrange their own transport at their own expense without transfer refunds

• Flight schedule changes require at least 24 hours advance notice to re-arrange transfers (subject to penalty surcharges); same-day or last-minute notices cannot be accommodated

• Transfers operating outside the standard airport terminals specified in the package will incur an additional transfer surcharge

• Each traveler is allowed one (1) standard-sized piece of luggage; excess or oversized baggage may be rejected by the driver or billed as an additional transfer charge directly to the passenger

Cancellations & Changes

• Once confirmed, all packages are strictly non-refundable, non-rebookable, non-transferable, and non-modifiable

• No refunds will be issued for no-shows, offloaded guests, travelers who do not pass airport immigration, or any unused tour/transfer services

• Any reinstatement of a canceled booking is strictly subject to room/service availability and additional charges

• Pearl Horizon Travel will not be held liable for any surcharges, penalties, or service interruptions caused by force majeure events (such as severe weather, typhoons, accidents, or emergencies) beyond our control